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Frequently asked questions

How do I collect my order?

Choose pickup at checkout. Pickup is available at Reid's Distillery, 32 Logan Avenue, Toronto. Your product page displays current pickup availability and preparation times.

Do you offer local delivery?

Yes. Within approximately 9.5 km of the distillery we offer Uber courier delivery, free on eligible orders over $100. The product page shows an estimated delivery window. An adult aged 19 or older with valid photo ID must receive alcohol orders.

Can you ship elsewhere in Canada?

We offer Canada-wide shipping where available at checkout. Estimated arrival dates are shown on product pages using your location, and final shipping options and charges are shown at checkout.

What if there's an issue with a spirits order?

For damaged, incorrect or missing spirits, contact info@reidsdistillery.com with your order number and a photo where relevant. Please do not return alcohol without arranging it with our team first. Eligibility is governed by our current refund policy and applicable requirements.

Can I return merchandise or accessories?

For merchandise, apparel, glassware and bar tools, email us with your order number and the reason for your request before returning the item. Our refund policy explains applicable return conditions and exceptions.

Can I cancel or reschedule an experience?

Cancellation and rescheduling conditions can differ for cocktail classes, tours, High Tea and third-party events. Check the specific experience booking terms and contact info@reidsdistillery.com if you need assistance.

What about private event deposits and cancellations?

Private events, weddings and corporate bookings follow their individual agreements, including any deposits and cancellation provisions. Please refer to the terms in your booking agreement or contact our events team.

How do I book a cocktail class, tour or High Tea?

Visit Book an Experience to see available dates and book online. Refer to the booking details for cancellation and rescheduling terms.

Where is Reid's Distillery?

We're at 32 Logan Avenue in Toronto. Visit our Contact Us page for directions, current opening hours and contact details.